FAQ

About our products

 

How long do the dacquoise / vegan poundcakes last?

  • Dacquoise: 14 days refrigerated, up to 3 months frozen. At room temperature, up to 5 days

    • as per our environmental initiative we are no longer wrapping the cookies in plastic. To prevent scent-contamination, when storing dacquoise in fridge/ freezer, please use an airtight container or a ziploc bag to keep fresher for longer.

  • Vegan Poundcakes: up to 3 months frozen. At room temperature, up to 10 days. 

What is the best way to serve them?

  • Dacquoise: If frozen/ refrigerated, leave them at room temp for 10-20 mins before serving. Buttercream should be slightly softened. Inside should be soft & cake-like and outside a slight crisp.

  • Vegan Poundcakes: If frozen, leave at room temp for 15-20 mins before serving.

    • Optional: Toast in in the oven / toaster for 5-7 minutes to enjoy crunchier edges & gooey, soft texture.

What makes them so tasty?

  • We use real almond flour & homemade fruit spreads/ jams. No artificial colours or flavours are used. No refined sugar & we use organic cane sugar, organic cocoa, and Natrel butter. Each baked item is handmade with love & care, using the best quality ingredients - no margarine, no bleached grain blends, no fake flavours. We specialize in quality baked goods & products, no cheap ingredients allowed.

 

Delivery/ Ordering

What local delivery options are available?

  • 1). Metro Vancouver Express ordering through Tapin App:

    • Order through the local delivery app called Tapin, and get it delivered as fast as the next day!

    • $5 charge per delivery, and free delivery over $59

  • 2). Website ordering: Courier

    • Order through our website for courier options​​​. $10 charge per delivery, and free delivery over $100.

    • Courier schedules are subject to change, and normally has a lead time of ~ 1 week for order processing. Courier deliveries are on Wednesday & Thursday from 5-9 pm.

    • Orders placed on Friday - Sunday: get sent out on the Thursday next week

    • Orders placed on Monday - Thursday: get sent out on the Wednesday next week

What pick-up options are available?

  • Pick up at our Café - Our café is open everyday! Weekdays (Monday through Thursday 11-4 pm, and Weekends Friday through Sunday 11 - 530 pm). You can also pick & choose order in person.

  • You can also check out our local partners to see where you can buy!

When are new flavours announced?

What are your delivery minimums for each region?

  • Free delivery on TAPIN with $59 purchase, $5 charge per below: Richmond, South Vancouver, East Vancouver, Port Coquitlam, Coquitlam, South Surrey (up to Guildford), North & South Burnaby, downtown VancouverWest Vancouver, North Vancouver, South Surrey, White Rock, Langley 

BC shipping  (Outside of Metro Vancouver)

What is the shipping fee?

  • We offer standard Canada post shipping at a flat-rate of $15. 

How long does the shipping take?

  • Canada post standard shipping takes about 2-3 business days from the moment it has been shipped out. 

When can I expect my order to ship out?

  • Your order will be shipped out within 2-3 days from your order placement. A shipping confirmation email will be sent as soon as the order has been shipped. We ship the orders out twice a week on Mondays and Wednesdays.

Will my dacquoise / cakes arrive fresh?

  • Each product will be sealed in a plastic bag and cushioned by packing peanuts (100% compostable plant material!). If the the package arrives within standard shipping time, it will be completely fresh.

  • There is a chance that the delivery may arrive late due to Canada Post delays due to covid -- if your package arrives damaged or in poor condition,  you must contact the shipping carrier to file a complaint and let us know. We do not have control once the package has left us.

Gifts & Special occasions

Can I include a personal note with my order?

  • Yes :) Just let us know in the special request section of your order

Can I order a custom dessert for birthdays/ parties?

  • Yes, feel free to email us at info@earthlingfoods.ca and we will be happy to provide a quote for you. In the past we have made Dacquoise birthday cakes, Vegan birthday cakes.

 

Nutrition & Safety

What products are glutenfree*?

  • All of our products are made with only rice & nut flour. We also make sure that all of the ingredients we use are produced in a gluten free environment. 

  • We currently operate from a dedicated gluten-free kitchen. 

Are there peanuts and tree nuts in your products?

  • Yes, we specialize in Almond Meringue & nut flour products. Our kitchen is also a shared commissary with other businesses using to prepare products with nuts so we do not recommend if you have severe nut allergies.

Are your vegan products free of cross-contamination?

  • We prepare our vegan poundcakes on separate allocated days to prevent cross-contamination with our meringue cookies. Our vegan items are also kept in separate storage space from our non-vegan items.

Is there soy in your products?

  • We use Konggaru/ Kinako (soybean flour) for one of our popular flavours : Injeolmi. All other items do not contain soy, including the vegan poundcakes. However, there is a risk of cross-contamination from using the same facility and equipments.

What type of sugar do you use?

  • We use organic cane sugar, unrefined and natural sweeteners such as date / raisin purees. The vegan poundcakes and dacquoise are both sweetened with organic cane sugar. For the dacquoise shells, we use powdered sugar for the crust.