FAQ

About our products

 

How long do the dacquoise / vegan poundcakes last?

  • Dacquoise: 14 days refrigerated, up to 3 months frozen. At room temperature, up to 5 days

    • as per our environmental initiative we are no longer wrapping the cookies in plastic. To prevent scent-contamination, when storing dacquoise in fridge/ freezer, please use an airtight container or a ziploc bag to keep fresher for longer.

  • Vegan Poundcakes: up to 3 months frozen. At room temperature, up to 10 days. 

What is the best way to serve them?

  • Dacquoise: If frozen/ refrigerated, leave them at room temp for 10-20 mins before serving. Buttercream should be slightly softened. Inside should be soft & cake-like and outside a slight crisp.

  • Vegan Poundcakes: If frozen, leave at room temp for 15-20 mins before serving.

    • Optional: Toast in in the oven / toaster for 5-7 minutes to enjoy crunchier edges & gooey, soft texture.

What makes them so tasty?

  • We use real almond flour & homemade fruit spreads/ jams. No artificial colours or flavours are used. No refined sugar & we use organic cane sugar, organic cocoa, and Natrel butter. Each baked item is handmade with love & care, using the best quality ingredients - no margarine, no bleached grain blends, no fake flavours. We specialize in quality baked goods & products, no cheap ingredients allowed.

 

Delivery/ Ordering

What local delivery options are available?

  • 1). Metro Vancouver Express ordering through Tapin App:

    • Order through the local delivery app called Tapin, and get it delivered as fast as the next day!

    • $5 charge per delivery, and free delivery over $59

  • 2). Website ordering: Courier

    • Order through our website for courier options​​​. $10 charger per delivery, and free delivery over $60.

    • Courier schedules are subject to change, and normally has a lead time of ~ 1 week for order processing. Courier deliveries are on Wednesday & Thursday from 5-9 pm.

    • Orders placed on Friday - Sunday: get sent out on the Thursday next week

    • Orders placed on Monday - Thursday: get sent out on the Wednesday next week

What pick-up options are available?

  • Option #1: Pick up after Fridays: Bobacabana in New Westminster

  • Bobacabana is a cafe located in P6 level of New Westminster station. Parking is below, if you take the elevator from the parking lot upstairs it is to the right (Eastbound platform towards Surrey)

  • Option #2: Pick up at our POCO main kitchen - to request, please send a separate email to info@earthlingfoods.ca. Curbside pick up is 10% off every Tuesday 3-5 pm & Saturday 11-2 pm.

  • You can also check out our local partners to see where you can buy!

When are new flavours announced?

What are your delivery minimums for each region?

  • Free delivery on TAPIN with $59 purchase, $5 charge per below: Richmond, South Vancouver, East Vancouver, Port Coquitlam, Coquitlam, South Surrey (up to Guildford), North & South Burnaby, downtown VancouverWest Vancouver, North Vancouver, South Surrey, White Rock, Langley 

BC shipping  (Outside of Metro Vancouver)

What is the shipping fee?

  • We offer standard Canada post shipping at a flat-rate of $15. 

How long does the shipping take?

  • Canada post standard shipping takes about 2-3 business days from the moment it has been shipped out. 

When can I expect my order to ship out?

  • Your order will be shipped out within 2-3 days from your order placement. A shipping confirmation email will be sent as soon as the order has been shipped. We ship the orders out twice a week on Mondays and Wednesdays.

Will my dacquoise / cakes arrive fresh?

  • Each product will be sealed in a plastic bag and cushioned by packing peanuts (100% compostable plant material!). If the the package arrives within standard shipping time, it will be completely fresh.

  • There is a chance that the delivery may arrive late due to Canada Post delays due to covid -- if your package arrives damaged or in poor condition,  you must contact the shipping carrier to file a complaint and let us know. We do not have control once the package has left us.

Gifts & Special occasions

Can I include a personal note with my order?

  • Yes :) Just let us know in the special request section of your order

Can I order a custom dessert for birthdays/ parties?

  • Yes, feel free to email us at info@earthlingfoods.ca and we will be happy to provide a quote for you. In the past we have made Dacquoise birthday cakes, Vegan birthday cakes.

 

Nutrition & Safety

What products are glutenfree*?

  • All of our products are made with only rice & nut flour. We also make sure that all of the ingredients we use are produced in a gluten free environment. 

  • *Celiac claims: We currently operate from a private space within a shared kitchen facility where some equipments (ovens, dishwasher) are shared. Therefore, there is risk of cross-contamination. We cannot guarantee that the products are 100% free from cross-contamination.

Are there peanuts and tree nuts in your products?

  • Yes, we specialize in Almond Meringue & nut flour products. Our kitchen is also a shared commissary with other businesses using to prepare products with nuts so we do not recommend if you have severe nut allergies.

Are your vegan products free of cross-contamination?

  • We prepare our vegan poundcakes on separate allocated days to prevent cross-contamination with our meringue cookies. Our vegan items are also kept in separate storage space from our non-vegan items.

Is there soy in your products?

  • We use Konggaru/ Kinako (soybean flour) for one of our popular flavours : Injeolmi. All other items do not contain soy, including the vegan poundcakes. However, there is a risk of cross-contamination from using the same facility and equipments.

What type of sugar do you use?

  • We use organic cane sugar, unrefined and natural sweeteners such as date / raisin purees. The vegan poundcakes and dacquoise are both sweetened with organic cane sugar. For the dacquoise shells, we use powdered sugar for the crust.